Meddle Rewards

Help Centre

How Meddle Rewards works for merchants, staff, and customers.

For merchants

After you join the network and complete setup, your loyalty program is live. Here’s the flow and where to find everything.

  1. 1
    Set up your program — Business name, location, branding, and rules (e.g. stamps per reward). You do this once in the setup wizard and can change branding and rules later in the Merchant Console.
  2. 2
    Add staff — In the console go to Staff Members. Each team member gets login details and uses the Staff Tool to scan customer cards and add or redeem stamps.
  3. 3
    Get your join link and QR — In Marketing you’ll find your store link, QR codes. Share the link or QR so customers can join and add their card to Apple or Google Wallet.
  4. 4
    Staff stamp at the counter — Staff sign in to the Staff Tool, scan the customer’s wallet QR (or look them up from the Queue or Manual search), then add a stamp or redeem a reward. Every action is recorded in the Audit Log.

Where to find what

  • Dashboard — Overview, stats, and recent activity.
  • Marketing — Join link and QR codes.
  • Branding — Logo, colours, and program content.
  • Program Rules — Stamps required, rate limits, branch vs chain-wide.
  • Locations — Add or edit store locations.
  • Staff Members — Invite and manage staff accounts.
  • Billing — Subscription and payment.

For staff

Your manager gives you login details for the Staff Portal. Once signed in, you use the Stamp Tool to add stamps or redeem rewards for customers.

  • Scanner — Point your device at the QR code on the customer’s phone (in their Apple or Google Wallet). The customer’s card loads; you can add stamps or redeem a reward.
  • Queue — Checked-in customers appear in the Queue. Tap one to load their card without scanning.
  • Manual — If the QR won’t scan, use Manual Search and enter the card number (e.g. MD-XXXX-XXXX) to look up the customer.

For customers

You don’t need to download an app. Your loyalty card lives in Apple or Google Wallet. Here’s how it works.

  1. 1
    Join — Open the store’s link or scan their QR code. Follow the steps to create your digital card.
  2. 2
    Add to Wallet — Add the card to Apple Wallet or Google Wallet. No extra app to install.
  3. 3
    Earn stamps — When you visit, show the QR on your phone at the counter. Staff will add a stamp (or more, depending on the program).
  4. 4
    Redeem your reward — Once you’ve collected enough stamps, tell staff you’d like to redeem. They’ll scan your card and apply the reward. Stamps reset and you start earning again.